At Hotneck, we take pride in the quality of our gym wear and want you to be completely satisfied with your purchase. Please read our Refund and Cancellation Policy carefully.

1. Refund Policy

We offer refunds under the following conditions:

• Eligibility for Refunds:

  • Items must be unused, unwashed, and in their original condition with all tags attached.

  • Refund requests must be made within 7 days of receiving your order.

• Non-Refundable Items:

  • Sale or clearance items.

  • Undergarments or worn items due to hygiene reasons.

  • Customized or personalized products.

• Refund Process:

  • Email us at [your email] with your order number and reason for the refund.

  • Once we receive and inspect your return, we’ll notify you of the approval or rejection.

  • Approved refunds will be processed within 5-7 business days to the original payment method.

2. Cancellation Policy

• Orders can be cancelled within 12 hours of placement without any charges.

• If the order has already been shipped, it cannot be cancelled. You may request hours of delivery.

3. Exchange Policy

• We offer size and color exchanges (subject to availability).

• Exchange requests must be made within 7 days of delivery.